Returns and Exchanges
Items purchased can be returned or exchanged by notifying email@example.com within 30 days of purchase.
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged:
Custom or personalized orders, digital downloads, items on clearance, items of seconds quality.
Conditions of return/exchange: Items must be returned in original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Buyers are responsible for return shipping costs.
Questions about your order?
Please contact me if you have any problems with your order. firstname.lastname@example.org
Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. Berry Bug Shop is not responsible for packages that are non delivered due to incorrect shipping addresses.
All orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees that are paid by the buyer. The value of payment received cannot be altered to decrease international custom fees. Additional charges for customs clearance must be paid by the buyer at the time of pick up. We have no control over these charges. Customs policies vary widely from country to country, and you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our control and beyond the original delivery estimates. Feel free to contact your local customs office for further information.
What is PUL and how do I care for it?
The Everyday Green uses 1 mm ECO-PUL polyurethane laminate fabric on all of our wet bags. This material is waterproof, breathable, food-safe, lead-free, phthalate-free, vinyl-free, vegan, CPSIA compliant, and Made in the USA.
The PUL we use is waterproof, due it the laminate coating on the interior of the fabric. However, it is not water tight. With time, soaking wet products will bleed through the fabric. We recommend that if you place heavily soaked items in our bags, it is left for only a short duration of time. Ideally, wet items should have excess moisture removed. Soaking wet cloth diaper inserts should be placed with the cover wrapped around it. 1 mm PUL is the standard fabric in the wet bag industry.
Care instructions are included on the product packaging. All of our items can be machine washed and tumbled try on low. We do recommend hang drying or low temps for our wet bags, as it improves the longevity of the item. Do not use bleach, vinegar, softeners, or oxy-bleach products.
Are your wet bags and food bags vegan?
Yes! Our wet bags are made from Eco-PUL, a vegan, lead-free, phthalate-free, vinyl-free, food-safe material. Our products are CPSIA and CPSC compliant and made in America. We make every attempt to purchase from small businesses, local when possible, both for economic and environmental reasons.
Do you offer bulk discounts or wholesale orders?
Yes! Bulk purchases of 25+ of the same item qualify for bulk pricing. Please contact us directly for more details and lead-times, at email@example.com.
Interested in becoming a wholesale partner? We offer wholesale pricing for several of our product lines. Send us an inquiry for more information through chat or email firstname.lastname@example.org.
Can I get my logo on your products?
Absolutely! We offer a variety of options, including full color logos. Please contact us directly at email@example.com or send us a message through chat!
How do I become a brand ambassador or brand rep?
Where can I find your product sizing?
All sizes are stated in each listing, in both Imperial and metric units of measurement. We strive to keep our product measurements consistent, but variance by up to half an inch is normal. This is part of the nature and charm of handmade items.